Refund Policy

Thank you for purchasing our online coaching services, online courses, and digital products. Please read our Return and Refund Policy carefully.

Given the nature of digital content and services, our policy has specific guidelines:

Online Coaching Services:

• Terms of Refund: Fees paid for online coaching services are generally non-refundable once the service has been booked and paid for and/or commenced.
• Reason for Refund: Refunds may be considered under exceptional circumstances, such as if we are unable to provide the agreed-upon services due to unforeseen reasons. Final decisions are made by kid world readers.
• Process for Refund: To request a refund for coaching services under exceptional circumstances, you must contact us via email at kate@kidworldreaders.com within 7 days of the issue arising. Please provide a detailed explanation of your situation.
• Process of Refund: If a refund is approved, it will be processed within 30 business days using the original method of payment. The amount refunded will be at our discretion, taking into account the portion of the service already rendered.

Online Courses:

• Terms of Return: Due to the digital nature of our online courses and the immediate access to content they provide, we generally do not offer refunds once you have purchased and / or accessed the course materials.
• State of Return: Not applicable as the product is digital.
• Reason for Return: Refunds may be considered in cases of technical issues preventing access to the course that we are unable to resolve within a reasonable timeframe.
• Process for Return: If you experience technical issues preventing access, please contact us at kate@kidowlrderaders.com within 7 days of the issue occurring, providing details and any relevant screenshots.
• Process of Refund: If we determine that the technical issue is on our end and cannot be resolved, a full or partial refund may be issued at our discretion. Refunds will be processed within 30 business days using the original method of payment.

Digital Products (e.g., Ebooks, Templates, Worksheets):

• Terms of Return: Given the immediately accessible and downloadable nature of our digital products, all sales are generally final, and we do not offer refunds once the product has been downloaded or accessed.
• State of Return: Not applicable as the product is digital.
• Reason for Return: Refunds may be considered in the rare case of a significant defect in the digital product that renders it unusable and that we are unable to rectify.
• Process for Return: If you believe you have received a defective digital product, please contact us at kate@kidworldreaders.com within 7 days of purchase, providing specific details and evidence of the defect.
• Process of Refund: If we verify the defect and are unable to provide a working version, a refund may be issued at our discretion. Refunds will be processed within [Number] business days using the original method of payment.

General Notes:

• We reserve the right to refuse a refund if we believe the request is unreasonable, fraudulent, or does not meet the criteria outlined in this policy.
• This Return and Refund Policy does not affect your statutory rights as a consumer.

Contact Details:

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

kate@kidworldreaders.com www.kidworldreaders.com